Lack of Contact info

[dkn1997]

It's becoming a pet peeve of mine while shopping online for Mopar parts or other parts in general.  I really can't stand it when the person selling items does not list a phone number to contact.  Finding the address is hard enough, but everyone wants you to email them.  why?

reasons I can think of

-they don't want to be bothered answer questions
-if they screw you on the deal, it's easier to ignore emails than phone calls.

I realize that the general public can be very annoying (I am a service manager for a swimming pool company that services millionaire clients and they are the most dispicable people on the face of the earth) but the public pays for your products/services so if you have to take it up the Ass with annoying questions, then so be it.  People are paying money for this stuff, at least answer a question.

I email questions all the time to vendors/sellers and they do not get answered with the same regularity as a phone call.  At least that's what I have found.

I just ordered aftermarket seatbelts for the back of my charger.  I found two companies that make belts that look the same to me. I ended up going with the company that was about 30 bucks more expensive because they picked up the phone and answered my questions 2 times before I spent a penny.  The other, cheaper, company did not even list a phone number on their website.

And I don't want to hear that small companies cannot afford to man a toll free line at all times.  You don't have to make it toll free since everyone and their second cousin has some sort of unlimited long distance calling package these days.  And you can hook up a machine to it so nobody has to man it at all times.

Having so many parts available at the click of a mouse is great these days, but I really don't like this side of it.

[Brock Samson]

Customer service is usually one of the first things to go in a cost cutting/down sizing/off shoreing,.. and usually for me at least the deciding factor in choosing a product or service why can't companies get that?..
Having to deal with the public is indeed a difficult assignment.. 

    any good stories about millionaires?..   

[terrible one]

Hey dkn1997, you will have to post a thread on your back seatbelts and how that works out for you. I would love to do that myself.

[Charger_Fan]

It's becoming a pet peeve of mine while shopping online for Mopar parts or other parts in general.  I really can't stand it when the person selling items does not list a phone number to contact.  Finding the address is hard enough, but everyone wants you to email them.  why?

reasons I can think of

-they don't want to be bothered answer questions
-if they screw you on the deal, it's easier to ignore emails than phone calls.

I realize that the general public can be very annoying (I am a service manager for a swimming pool company that services millionaire clients and they are the most dispicable people on the face of the earth) but the public pays for your products/services so if you have to take it up the Ass with annoying questions, then so be it.  People are paying money for this stuff, at least answer a question.

I email questions all the time to vendors/sellers and they do not get answered with the same regularity as a phone call.  At least that's what I have found.

I just ordered aftermarket seatbelts for the back of my charger.  I found two companies that make belts that look the same to me. I ended up going with the company that was about 30 bucks more expensive because they picked up the phone and answered my questions 2 times before I spent a penny.  The other, cheaper, company did not even list a phone number on their website.

And I don't want to hear that small companies cannot afford to man a toll free line at all times.  You don't have to make it toll free since everyone and their second cousin has some sort of unlimited long distance calling package these days.  And you can hook up a machine to it so nobody has to man it at all times.

Having so many parts available at the click of a mouse is great these days, but I really don't like this side of it.

I agree, it's nice to be able to talk with someone if you've got a question regarding their product. A little 300x300 pic on the internet just doesn't answer all the questions I'd have about some products.
If I can't ask someone about their product, I am less apt to buy from them too...and when I do talk to someone, they'd better not act purturbed that I'm taking up their valuable time, either...then I really won't buy from them! 

[dkn1997]

I will definately post on the seatbelt install.  the only thing I still need is something to trim out the package tray where the belt goes through, I saw these on the bag and might go with them except......I am confused about the quantity and of course, no way to call someone to ask!!!!!!!!!!!

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&rd=1&item=160040538748&sspagename=ADME%3AB%3AAAQ%3AUS%3A1

[skip68]

If there is no phone number,  I don't even bother with it anymore unless it's a company !!!

[dkn1997]

Well, that company from ebay link did email me back same day, I give them a lot of credit for that.  too bad they are the exception.

[Silver R/T]

I dont mind doing business over the internet, as long as company replies within couple of days...not next month