somebody from Phoenix Arizona ? THE HEADACHE CONTINUES... I think on SCAM

[Nacho-RT74]

Does somebody know where exactly is the former seller AZBOB ?. That's the nickname on ebay for an interior parts vendor who used to have the VEHICLE INTERIOR PARTS ebay store. He changed that and is not more on ebay but has a new website called https://are-parts.com

I have been dealing with them to buy a full plastic panels set to my car. After many problems and delay to contact them allong allmost 2 months and mistakes after paid one month ago just seatback panels arrived.

will be great if somebody of you guys knows where in Phoenix they are. AND MAYBE EVEN MAKE A VISIT!

[skip68]

Hey Nacho, Wade (68coronetwannabe) is in the Phoenix area and will chime in I'm sure.  He's a good guy and I'm sure he'll help you out.   

[68coronetGLwannabe]

I have bought from him a couple times with no issues. Not sure were he is in Phoenix because he always shipped my stuff. If you can get me anymore info maybe I can help or go get your stuff and ship it to you.

[Troy]

You mean AZNick?

Troy

[Nacho-RT74]

nope, AzBob, it's another Arizonian guy LOL

meanwhile I was taking a shower after write this topic, FINALLY got a reply from his vendor Shelly letting me know will get me a tracking ASAP...

Now what it means ASAP for them ? dunno. I paid 1 month and a week ago, after 2 months trying to get the deal. Part of the shippment got lost somehow somewhere after some mistakes on shipping address, and need to get a new items. This new items are the ones not being shipped yet. It take one week and a half, around 6 emails to get a response couple of minutes ago

I was ready to buy my panels from Legendary, at what the quoted me, $1200 TO MUCH FOR ME, but after I couldn't get an answer from AZBOB in 2 months had to proceed with them. I know I was able to get the same parts quote from AZBOB in less than $900 by what I was watching their prices on ebay

The same day I gave the proceed order to legendary FINALLY got an answer from AZBOB crew telling me sorry the delay but they were working on a new website and blah blah blah, but they will give me a quote in couple of days. In fact couple of days later quoted me around $750 SHIPPED. BIG DIFFERENCE!!! and same manufacturers on same pieces from both vendors ( everything PALCO, but rear quarters and A pillar being ACCUFORM... yes I know not the best but the only ones available for my car ). They told me got me that special quote for all the patiente I had waiting for a response allong two months.Of course I stopped the order with legendary.

The extra money I was to invest to buy from Legendary by just plastic pieces was used to buy now new seat covers from Legendary so at the end will spend more less the same but for MORE parts.

[Nacho-RT74]

I have bought from him a couple times with no issues. Not sure were he is in Phoenix because he always shipped my stuff. If you can get me anymore info maybe I can help or go get your stuff and ship it to you.

thanks!!! will let you know later how it goes from now, and if some problem, will request for your help

[Paul G]

I am in the west valley of Phoenix. Wade, are you in the east valley? I will help as well if needed.

[68coronetGLwannabe]

I am in the west valley of Phoenix. Wade, are you in the east valley? I will help as well if needed.

Hey Paul, I'm in the far East Valley. Almost Apache Jct.

[Nacho-RT74]

I'm still wondering what it means ASAP for them... still no info of any shippment

[Paul G]

I am in the west valley of Phoenix. Wade, are you in the east valley? I will help as well if needed.

Hey Paul, I'm in the far East Valley. Almost Apache Jct.

I am Surprise, far northwest valley. My sister-in-law is in Mesa, Salerno Ranch off Brown when it turns in to Lost Dutchman. Almost Apache Junction. We go over there quite a bit.

[Paul G]

Natcho, do you have a telephone number or address for them?

[learical1]

Natcho, do you have a telephone number or address for them?

zip code is 85015, I-17 east to about 7th Ave, Thomas Rd north to Glendale. No exact address or phone number listed. 

[Nacho-RT74]

yes I have the seller phone number, and I think I'll need your help. She told me they had lot of problems with some orders because a new guy working with them and they are having hard time to set everything in order.

on an email told me if they didn't have shipped by Jul 26 will refund me, what I don't want to because the price they gave me is not even close to the parts being sold around from other vendors, so I want the parts.

Jul 26, today is Jul 27

[Nacho-RT74]

This continues...

package shipped again on 30 July. On USPS never changed the status from ELECTRONIC SHIPPING INFO RECEIVED. Two weeks later this "second" package hasn't appeared anywhere. Contacted seller and told me she was to open a case.

Something is fishy. 2 packages "sent", both "missed"? different carriers, first Fedex ( partially since they were two boxes, arrived one ), second USPS still "somewhere" after two weeks.

[Nacho-RT74]

WOAHHHH

SOMETHING CHANGED... USPS FINALLY "CHANGED" THE STATUS FOR A NEWER DATE AND STATUS. This status wasn't last night when it was the last time I checked.

I think never was actually shipped when I got the info and just tracking number information notified to USPS ( label printed ) about SOME TRACKING ASSIGNED TO THE PACKAGE, since I was demanding a tracking number for the shipping to prove it was being shipped, but really never was!!!

11 days later I got the tracking number actually looks to have been REALLY shipped

[Paul G]

Finally! Glad to hear it. Now I just hope all the stuff is correct and in good shape.

[Nacho-RT74]

and shipped to the right address!!! ( forward courier address changed allong the process )

[Paul G]

Any update? Package arrive to you yet. How are the parts.

[Nacho-RT74]

heeey...

well it looks they arrived to the correct address in Miami, and right now are somewhere into the caribbean sea ( left USA this past weekend ). I hope to have them in hands in one month.

as far the backseat panels what were the only ones delivered on first momment ( to a wrong address though )... I already got them in hands. They are Palco ( Dashtop ). 80% of the panel is about nice and right. The hinges cover area are pretty lost on how they were reproed. Grain pattern sucks there and the holes for the attaching screws are not even close to originals. Originals got a seat for head screws, these not, just a drilled hole. They got an inner reinforcement there though, to substitute the screw "tower" where they sat. I think I can work on them to get them better though.

[Nacho-RT74]

OK, I GOT NEWS... AFTER SOME DELAYS, EVERYTHING WAS DELIVERED TO ME AND ONCE AGAIN got the panels INCOMPLETE. 

just got the kicks A pillars and arm rest... which ARE PAINTED

STILL LOWER DOORS AND REAR PANELS ARE NOT SHIPPED/DELIVERED!

the guy in Florida warehouse in charge of sign and receive everything told me that was the only stuff they got. Of course we never talk about the content of the box on the moment, we just talk about the got the package with the tracking they provided. I just assumed everything was complete. BUT NOT

( BTW, accuform panels are pieces of S**T, A pillars are accuform )

It looks will be needing caling them again


GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

[Nacho-RT74]

I THINK I'M BEING SCAMMED.

the https://are-parts.com contact email I found on that website info@are-parts.com ( where I'm writting them too, beside straight to the seller ) is being rejected, and website doesn't load at this moment.

trying now also to bob@vehicle-interior-parts.com which was the very first email I used and got in touch. It looks wasn't rejected

got once from that email as an auto repy email these phone numbers if needed a faster reply

888-664-8494 or 928-852-0334 or 602-397-5979

[JB400]

2 words




Attorney General

[Nacho-RT74]

found the seller facebook profile:

https://www.facebook.com/shelly.doerschlag#!/shelly.doerschlag

on their contacts there is somebody called Donna Marie Burgess who is by sure Rob Burgess related ( the original AZBOB ebay seller )

[Nacho-RT74]

searching by Phone number on google, found this:

http://www.amazon.com/gp/aag/details?ie=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A1KIFD59EDNX9U&sshmPath=returns#aag_returns

[Nacho-RT74]

keep serching any info I'm able:

http://vehicle-interior-parts.ecrater.com/contact.php

[Paul G]

I have called and left messages with Shelly twice now. She has not returned a call yet. I think they are not so much a scam operation as a poorly run bussiness operation. I will keep trying. Is anything you have recieved from them good quality? Besides the hassle of missing parts.

[Nacho-RT74]

well the pieces I got were the same I was to get from any vendor, so quality is the same I could got anywhere, just RIGHTLY priced by "AzBob"

Arm rest doesn't worth a penny. Maybe that coud be found from a better source. Will search for better ones, but is hard to tell with just pics.

A pillars really $**KS, they are Accuform. Legendary was to send the same. It looks is the only manufacturer of those, so not a vendors fault.

Palco pieces ( labeled as Dashtop... Seatback panels and Kicks ) are simply decent, but still not perfect or Nice. The side screw locations for hinges areas on Seatbacks are totally incorrect. Grain pattern is not good either around hinges. Once again, just decent, and better than chalky panels. Rest of panel is quite decent or even good enough if you match al the interior with same panels ( which is what I'm trying to do )

I'm affraid about the rear quarters IF SOMEDAY I GET THEM, since the 74 kind are only available from Accuform. That was told by Shelly the same than who attended me on Legendary. 71/73s are available from Palco and Accuform, but 74s just Accuform.

Doors wil be Palco. So I know now what to expect for those.

Once thing for sure... I'D NEVER WAS TO PAY THE LEGENDARY PRICE FOR THE SAME PANELS I'M GETTING FROM "AZBOB" if I have known before the repro quality of these parts. I was allmost ready to do it, but Thanks God ( if we can say that, because this problem has been a BIG headache ) got a WAY BETTER QUOTE in the middle of the deal with Legendary.

[Nacho-RT74]

Shelly Doerschlag who was who attended me on the sale blocked her facebook after I messaged her through that way, so, definitelly this is getting WRONG.

[Paul G]

After I talked to Bob two days ago, he still has not returned my call. I left him another message today.

[Mopar Nut]

 I know you got some pieces, but I would dispute the charges on your credit card and start over. If I was closer, I'd be knocking on their door, hate to see you go through that.

[Nacho-RT74]

Got the address, from a facebook buddy on Mopar owners of facebook group

2330 North 13th Street, Phoenix, AZ 85006

http://maps.google.co.ve/maps?oe=utf-8&rls=org.mozilla:es-ES:official&client=firefox-a&q=2330+North+13th+Street,+Phoenix,+AZ+85006&um=1&ie=UTF-8&hq=&hnear=0x872b12715860aad7:0xf4f8201582f3e36f,2330+N+13th+St,+Phoenix,+AZ+85006,+EEUU&gl=ve&sa=X&ei=goWcUNXPJOXU0gHP4oGgCw&ved=0CCMQ8gEwAA

I don't think a paypal dispute will work after 5 months. Once I tried to begin a dispute 3 or 4 weeks later ( on another item ) and paypal message was they advised me to get an agreement with seller. They only protect me for two weeks.

Paul, honestly, I don't think he will call back

[Nacho-RT74]

THIS IS GREAT...
finally got a reply from Shelly telling I'm scamming them LOL!!!

and supossely she blocked her facebook for safety reason when I messaged her... safety reasons? only what is hidding something  needs to block everything for "safety reasons"!

that only prooves they are getting my messages and don't want to respond

[Paul G]

I looked up "Vehicle Interior Parts" on the BBB, that is the Better Business Bureau. The BBB is an organization in the States that rates business's by how well they satisfy there customers. It is a powerful tool for consumers. I don't know if you have heard of them before Nacho. Vehicle Interior Parts already has one complaint against them. They tried to resolve it but the customer was not satisfied. That is not good for there reputation.

This is what we can do. Contact Shelly again and tell her you are prepared to file a complaint with the BBB. Tell her you want your missing parts or you will file the complaint. I will file it for you if you want. Mention that Vehicle Interior parts already has one negative rating against them. See what she has to say, and how quickly she responds. Give her one last chance to make it right. If she does not satisfy you we will file the complaint.

Better yet, I can call her number and leave her this message for you. I doubt she will answer my call. She knows I am local, if you want me to do that.

BBB link

http://central-northern-western-arizona.bbb.org/Find-Business-Reviews/name/vehicle+interior+parts/Phoenix-AZ/

[Paul G]

You know last time I talked to Shelly I asked her if she would be interested in booth space at our H.E.M.I. show coming up in January. It is going to coinside with Barret-Jackson Scottsdale. She was interested then. But I don't want them at the show now unless she makes it right for you, Vehicle Interior Parts will get a less than favorable rap in the Mopar and auto restoration community around here.

[Nacho-RT74]

I sent another mail to Shelly taking about the BBB.

have you got any other success with some phone call with Robert or Shelly ?

What kind of result can I get FOR REAL with BBB ?

[Paul G]

Have not heard anything from them.

The BBB is there for consumers to request help with resolving poor service from a store or bussines. The BBB will step in and try to help resolve the problem. If the problem can not be resolved than the negative status will stay on the BBB's record for that bussines. It can easily be viewed by all consumers on the BBB website. If a bussines gets a lot of negative marks on there record people who look them up before doing bussines with them may just stay away, and shop some where else. It is good incentive for a bussines to satisfy your customers and keep a clean record. Interior Parts already has 1 bad remark on the BBB website. They should be concerned before they get another.

[Nacho-RT74]

Ok IT SEEMS, all the pressure I have being putting it could get me some results. After a lot of emails, got a reply on one of them... I wrotte:

I WANT MY PANELS!!!

THE LOWER DOORS AND REAR QUARTERS WERE NEVER SHIPPED...

I HAVE THE ADDRESS.
I HAVE ALL THE EMAILS RECORDS, ALL THE BULLSHIT TALKED
I'M CONTACTING THE PHOENIX POLICE DEPARTMENT
I'M WORKING ON CONTAT THE BBB ( BETTER BUSSINES BUREAU )
I HAVE PPL READY TO GO TO KNOCK YOUR DOOR

EVERYTHING OF THIS HAS BEEN A TOTAL LIE. YOU NEVER SHIPPED A GIANT BOX LIKE YOU TOLD

I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS! I WANT MY PANELS!


she replied me back:

Well I'm glad your going to contact the police dept because if your threatening to send people over to me.First if I was scamming why would I use my address or my name.The business went under that's why the website is no more.Bob and I don't even do that work anymore.If it were true that you didn't receive your door panels I don't know how I can help you since I'm Not in the business any more of buying items and ether is Bob so the only way would to refund you on PayPal.


I replied her back:

Perfect! Refund me! BUT NOW!

But I have to say if this wasn't fishy I don't find a reason why you never responded my emails 2 weeks ago when I began to email you, or you were  called back to my friend Paul when he began to call you and call Bob. He only got a call back from Bob once and then not anymore.

There are too much lies and mistery around this.

I want my refund RIGHT NOW! I can't loose more time on this because mu project is stopped because this


LET'S SEE if this comes true... I can't stop the pressure

[Nacho-RT74]

Now I hope I can find rear lowers, because contacted dashcap.com guys, which AS FAR I KNOW are accuform manufacturers and the only one who manufactures the correct 74 rear lowers, and they told me they are not being made anymore. My hopes are some seller have them in stock.

[Nacho-RT74]

still not getting answer from them grrrrrrrrrrrrr

[Nacho-RT74]

DAMN! THINGS ARE GETTING HARD AGAIN! no response on last days

[Nacho-RT74]

Sorry, I have been REALLY busy lately

UPDATES:

no more responses in last 2 weeks!!! She told me once would have to wait up to around nov 22 to be refunded because by those days they should get the money to refund me, but haven't heard anymore from them

[moparstuart]

i called her a couple times now she just hangs up

[Tilar]

Here is a link to the Arizona Attorney Generals office. Get in contact with them and tell them the story. I'm willing to bet that this woman gets in contact with you very soon afterwards.

http://www.azag.gov/contact.html

[Nacho-RT74]

yes, somebody from moparts gave me that option... haven't had the time to contact them yet. I meant filling forms. I emailed them first asking if they would attend a case from an outsider. I think the answer I got is an automatic response requesting to fill the forms

I didn't want to fill any form without know first if they really would pay attention to my case and making me loose the time

[Tilar]

I would definitely persue that option. Internet fraud seems to be getting a lot of attention and Attorney Generals seem to live for that type of thing. Generally they don't need to do anything other than send an official letter to the person and it gets cleared up right away.

[moparguy01]

I got ahold of a shelly, but once I told her why I called, she hung up on me and would not answer the phone again after that. The other numbers got me nowhere.