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Vendors that take your money and then....

Started by Daytona R/T SE, April 17, 2011, 10:35:50 PM

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Daytona R/T SE

April 17, 2011, 10:35:50 PM
Nothing... :brickwall:

Total of $1150 sent out to two "Vendors"  :flame:

The first one will be a month this Tuesday.

I got a nice letter in the Mail about a week after they had my money, Thanking me for my order...

No parts... :shruggy:

So, I email them...

"No parts....

What's up" ?

Your parts are on back order...

"It will be a few more weeks"...

"Sorry for the delay"  :icon_smile_angry:


Well, my money wasn't on backorder, now was it?  :scratchchin:

Yes, they billed my credit card right away... :brickwall:



The second one will be two weeks this Thursday.

After the first week that he had my money I e-mailed him for the tracking number for my parts, since

I hadn't heard from him and it had been seven days...

So I assumed they had been shipped...


His reply:

"Sorry, I've been away...

It will ship this afternoon and I'll forward the tracking number to you"...

Then...

Nothin'... :shruggy:

The names of these "vendors" are being withheld...

For now...

randr

#1
April 17, 2011, 10:46:00 PM
I feel your pain! Name them!
I'm Bored! what to do next......

terrible one

#2
April 17, 2011, 10:55:05 PM
I agree. Vendors should expect for a customer to tell others how they were treated, no matter what. It's their choice how they want to treat their customers.  I wouldn't feel bad about letting their names be known here.

Daytona R/T SE

#3
April 17, 2011, 11:02:40 PM
Quote from: randr on April 17, 2011, 10:46:00 PM
I feel your pain! Name them!

I've still got a little glimmer of hope... ::)

At least on the second one... :flame:

...So I'll hold off naming names for a little while longer... :scratchchin:

This IS starting to get my Irish up  :icon_smile_angry: :icon_smile_angry:

That's NEVER a good thing... :rotz:

500 generations of rage... :flame: :flame: :flame:

Handed down to me...  :2guns: :boxing_smiley:

Khyron

#4
April 17, 2011, 11:37:00 PM
F that, "name fingers and point names!"

I love that line!


Before reading my posts please understand me by clicking
HERE, HERE, AND HERE.

Rolling_Thunder

#5
April 18, 2011, 12:25:26 AM
name them man...      by this point it sounds like they are already wrong by not keeping you in the loop...         name them so we know what to expect from these people.
1968 Dodge Charger - 6.1L Hemi / 6-speed / 3.55 Sure Grip

2013 Dodge Challenger R/T - 5.7L Hemi / 6-speed / 3.73 Limited Slip

1964 Dodge Polara 500 - 440 / 4-speed / 3.91 Sure Grip

1973 Dodge Challenger Rallye - 340 / A-518 / 3.23 Sure Grip

moparstuart

#6
April 18, 2011, 11:51:15 AM
yeah chris give up the names so we can mother f them too   :icon_smile_big:
GO SELL CRAZY SOMEWHERE ELSE WE ARE ALL STOCKED UP HERE

tan top

#7
April 18, 2011, 12:02:12 PM
had a couple do that also , then only when you query , they say !! arrr yeah thats on back order  :yesnod: :brickwall:  i even ask now  is a part in stock before i have ordered , they say yup  :yesnod: , then month later  sorry buddy still on back order  ::)  :ahum: :pullinghair:
i bet i can guess who one of them is  :yesnod:
Feel free to post any relevant picture you think we all might like to see in the threads below!

Charger Stuff 
http://www.dodgecharger.com/forum/index.php/topic,86777.0.html
Chargers in the background where you least expect them 
http://www.dodgecharger.com/forum/index.php/topic,97261.0.html
C500 & Daytonas & Superbirds
http://www.dodgecharger.com/forum/index.php/topic,95432.0.html
Interesting pictures & Stuff 
http://www.dodgecharger.com/forum/index.php/topic,109484.925.html
Old Dodge dealer photos wanted
 http://www.dodgecharger.com/forum/index.php/topic,120850.0.html

Roger 68 charger

#8
April 18, 2011, 12:24:24 PM
Come on --Let the cat out of the bag :popcrn: :popcrn:
68 charger RT 505"
70 cuda
99 Durango

Tilar

#9
April 18, 2011, 12:28:57 PM
Just guessing, is autorust.com one of them? I've never ordered anything from them so I can't really say anything bad about them, but I have inquired a couple times on parts I need and everything I've asked about is.... on backorder.
Dave  

God must love stupid people; He made so many.


Troy

#10
April 18, 2011, 01:01:26 PM
Unfortunately, many mail order companies work this way (taking payment for items not in stock). Generally, communication is lacking as well. When I was in mail order we only charged when we were ready to ship AND we waived shipping fees on backorders. We knew instantly if the item was in stock - although we didn't notify the the customer unless they asked (had to do with the information being on different screens during the order). An invoice clearly stating the backorder was mailed immediately with an expected ship date (usually within a few days or weeks). Our inventory system was pretty good though so we almost never ran out of anything for more than a couple of days. Lots of companies nowadays don't bother to order (or make the part) until they have a stack of orders waiting.

Troy
Sarcasm detector, that's a real good invention.

bull

#11
April 18, 2011, 01:08:58 PM
That's the thing I hate, zero communication. They take your money and say nothing until you complain and then tell you it's either, 'we were busy doing other things' or 'we don't have anything to send you right now' due to back orders. If they would simply communicate people would be so much happier.

troutstreamnm

#13
April 18, 2011, 05:21:38 PM
By naming them you might prevent someone else from having the same frustrations as you are experiencing.  Vendors need to be accountable...name them  :popcrn:
2008 SRT-08 Challenger
1971 GA4 Challenger
1970 FK5 Charger 500

PA Dodger

#14
April 18, 2011, 06:08:16 PM
Hmmm...I'm guessing engine parts? I ordered some parts a month and a half ago. They had no problem charging my card for parts they had no idea when would ship. Still waiting... :-\
'69 Charger / '69 Dart convertible/ '74 Cuda

RallyeMike

#15
April 18, 2011, 07:15:26 PM
This is happening to me all the time now, even with companies that I have done a lot of business with in the past. Since the beginning of the downfall of western civilization a few years ago, you need to add your list questioning any time you intend to buy: Is the part in stock, what the estimate delivery time is, and what the cancellation policy is. Welcome to the new world.
1969 Charger 500 #232008
1972 Charger, Grand Sport #41
1973 Charger "T/A"

Drive as fast as you want to on a public road! Click here for info: http://www.sscc.us/

Daytona R/T SE

#16
April 18, 2011, 08:23:57 PM
I just e-mailed both of them asking for an update.  ::)

...Something I feel I should NOT have to do...

EVER :flame: :flame: :flame:

Stay tuned...

Daytona R/T SE

#17
April 18, 2011, 08:28:47 PM
Quote from: RallyeMike on April 18, 2011, 07:15:26 PM
This is happening to me all the time now, even with companies that I have done a lot of business with in the past. Since the beginning of the downfall of western civilization a few years ago, you need to add your list questioning any time you intend to buy: Is the part in stock, what the estimate delivery time is, and what the cancellation policy is. Welcome to the new world.

Unfortunately you are correct. ::)

bakerhillpins

#18
April 18, 2011, 09:54:32 PM
If they have actually charged your CC then be sure to call your credit card company and put in a dispute now, before you pay your monthly bill. Lots of times they will defer the interest charges. At a minimum they should put a jab in the side of the company for pulling funds before they even have it to ship.

This is the new world order. Don't have any money tied up in stock. Get enough orders to pay for the entire "stock" order and then have them in stock for sale. I typically don't buy anything unless its in stock. I end up making multiple orders and paying a bit more in shipping sometimes but it's worth the savings in aggravation.   :RantExplode: :pullinghair:

One great wife (Life is good)
14 RAM 1500 5.7 Hemi Crew Cab (crap hauler)
69 Dodge Charger R/T, Q5, C6X, V1X, V88  (Life is WAY better)
96' VFR750 (Sweet)
Capt. Lyme Vol. Fire

"Inspiration is for amateurs - the rest of us just show up and get to work." -Chuck Close
"The difference between stupidity and genius is that genius has its limits." -Albert Einstein
Go that way, really fast. If something gets in your way, turn.
Science flies you to the moon, Religion flies you into buildings.

Daytona R/T SE

#19
April 19, 2011, 12:04:47 AM
Quote from: bakerhillpins on April 18, 2011, 09:54:32 PM
If they have actually charged your CC then be sure to call your credit card company and put in a dispute now, before you pay your monthly bill.



Too late  :flame:

"Vendor" #1 Charged my credit card immediately, when the bill came about a week later, dumb assed

me paid it. :brickwall:

"Vendor" # 1 has had my money for one month as of this Wednesday. ::)

That's my limit. :flame:

Wednesday evening I'll be "outing" them here, if I've not received satisfaction.


Update:

"Vendor" #2 has responded to me this evening.

I was satisfied with his reason for not yet shipping my part.

It will be shipped on Wednesday.

He's off the hook...

for now...

skip68

#20
April 19, 2011, 10:08:12 AM
 :popcrn:  we'll see what happens "min-ya-na" 
skip68, A.K.A. Chuck \ 68 Charger 440 auto\ 67 Camaro RS (no 440)       FRANKS & BEANS !!!

Mr.Woolery

#21
April 19, 2011, 10:54:04 AM
I have a current issue like that from XV Motorsports.  I bought several chassis stiffening pieces from them NINE MONTHS ago, and I'm still waiting for parts.
-1971 Charger R/T clone restomod project

For details on my cars, check out my web blog

moparstuart

#22
April 19, 2011, 02:12:50 PM
Quote from: Mr.Woolery on April 19, 2011, 10:54:04 AM
I have a current issue like that from XV Motorsports.  I bought several chassis stiffening pieces from them NINE MONTHS ago, and I'm still waiting for parts.
I tried to purchase some stuff from them and got the run around from them. Sound like i was better off not buying from them .
GO SELL CRAZY SOMEWHERE ELSE WE ARE ALL STOCKED UP HERE

billssuperbird

#23
April 19, 2011, 02:41:49 PM
 :sarcasmalert: :patrol:

A383Wing

#24
April 19, 2011, 02:59:56 PM
This story kinda sounds like what Layson's used to do

bakerhillpins

#25
April 19, 2011, 08:38:28 PM
Quote from: Daytona R/T SE on April 19, 2011, 12:04:47 AM
Quote from: bakerhillpins on April 18, 2011, 09:54:32 PM
If they have actually charged your CC then be sure to call your credit card company and put in a dispute now, before you pay your monthly bill.



Too late  :flame:

"Vendor" #1 Charged my credit card immediately, when the bill came about a week later, dumb assed

me paid it. :brickwall:

Probably wouldn't hurt to call the CC company anyhow and explain the situation. They still might be able to help push on the vendor.
One great wife (Life is good)
14 RAM 1500 5.7 Hemi Crew Cab (crap hauler)
69 Dodge Charger R/T, Q5, C6X, V1X, V88  (Life is WAY better)
96' VFR750 (Sweet)
Capt. Lyme Vol. Fire

"Inspiration is for amateurs - the rest of us just show up and get to work." -Chuck Close
"The difference between stupidity and genius is that genius has its limits." -Albert Einstein
Go that way, really fast. If something gets in your way, turn.
Science flies you to the moon, Religion flies you into buildings.

Daytona R/T SE

#26
April 19, 2011, 09:42:20 PM
Apparently rattling a few cages pays off. ::)

After e-mailing "Vendor" #1 and "Vendor" #2 last night... (again, I feel I should NEVER have to pester a "vendor" for information/status reports) :brickwall:

...I've been assured that "Vendor" #2 will ship my parts tomorrow (Wed) afternoon, and "Vendor" #1 will ship my parts on Monday... :slap:

We'll see... ::)

Musicman

#27
April 19, 2011, 09:46:22 PM
This time for sure  :lol:

:cheers:

440

#28
April 19, 2011, 10:17:19 PM
Year one can be a bit like that at times. I've ordered and payed for a few items and a few weeks later no parts. I ring to see where they are and apparently they hold the entire order until everything is in stock. They held the whole order over one emblem. Only when I called back later and raised a fuss the sales guy was like "I didn't realize the part was so small, I'll go ahead and authorize this shipment to ship and we'll send you the emblem when it's in stock" :brickwall:

Dave Kanofsky

#29
April 21, 2011, 09:49:04 AM
OK - Wednesday has come and gone -

Please call them out by name so we can all be aware of their business practices.
"God sent his Son into the world not to judge the world, but to save the world through him." John 3:17, NLT

Racers For Christ Chaplain (www.teamrfc.org)

rt green

#30
April 21, 2011, 01:56:19 PM
 :popcrn: :brickwall:
third string oil changer

Old Moparz

#31
April 21, 2011, 02:25:43 PM
Quote from: Daytona R/T SE on April 17, 2011, 10:35:50 PM
Nothing... :brickwall:

Total of $1150 sent out to two "Vendors"  :flame:

The first one will be a month this Tuesday.

I got a nice letter in the Mail about a week after they had my money, Thanking me for my order...

No parts... :shruggy:

So, I email them...

"No parts....

What's up" ?

Your parts are on back order...

"It will be a few more weeks"...

"Sorry for the delay"  :icon_smile_angry:


Well, my money wasn't on backorder, now was it?  :scratchchin:

Yes, they billed my credit card right away... :brickwall:



The second one will be two weeks this Thursday.

After the first week that he had my money I e-mailed him for the tracking number for my parts, since

I hadn't heard from him and it had been seven days...

So I assumed they had been shipped...


His reply:

"Sorry, I've been away...

It will ship this afternoon and I'll forward the tracking number to you"...

Then...

Nothin'... :shruggy:

The names of these "vendors" are being withheld...

For now...





They weren't Toyota parts from Japan, were they?   :shruggy:

May be a while.

I've only had one really bad experience in shipping delays, that was Premiere Plastics who took almost 4 months to get me the part.  ::)
               Bob               



              Going Nowhere In A Hurry

BrianShaughnessy

#32
April 21, 2011, 04:11:50 PM
Here's my dumb story..

Feb. 16.   My 00 Cherokee gets stolen out of the driveway by some idiot that just got let out of jail and escaped from a barricaded motel room after beating up his brother thru the bathroom window.   I find out at 530am and within minutes I see the jerkoff driving past my house!   Police chase ensues and he's caught after he stuffs my jeep into an embankment after some off roading.

Feb. 21:  Win a used front bumper assm. from ebay jeep parts dealer I've had good luck with before.  $76 plus $21 shipping... sounds good.   Should be here soon cause it's in Rhode Island.

March 4:   Send a where is my item inquiry,   get a typical my shipping system crashed and I'm backed up... I'll get it shipped soon reply...   OK... sounds good.  I've bought from him before.

March 18:  Another where is my item?   No response.

March 30:  Open ebay resolution case.

March 31:  Get a response...  Oh.. sorry... no shipping label was generated... honest mistake.  It's coming.

April 14:  Went back thru Ebay resolution and asked where is my item.   Get a response WITH a UPS tracking number.  Hooray..

April 18:  Receive a box with a front bumper "cover" for a 96-98 Grand Cherokee.   Not a metal bumper asm for Cherokee.   Send back question asking wth?  No response.

April 21:  Go take it to the next step and escalate with ebay resolution...   Get full refund for $97.

Bought new taiwan repro bumper and end caps for $99 shipped from another ebay dealer in Il.   :-\

Black Betty:  1969 Charger R/T - X9 440 six pack, TKO600 5 speed, 3.73 Dana 60.
Sinnamon:  1969 Charger R/T - T5 440, 727, 3.23 8 3/4 high school sweetheart.

Tilar

#33
April 30, 2011, 05:19:13 AM
Well, did you ever get your parts?  Inquiring minds want to know.
Dave  

God must love stupid people; He made so many.


Roger 68 charger

#34
April 30, 2011, 07:22:26 AM
Quote from: 440 on April 19, 2011, 10:17:19 PM
Year one can be a bit like that at times. I've ordered and payed for a few items and a few weeks later no parts. I ring to see where they are and apparently they hold the entire order until everything is in stock. They held the whole order over one emblem. Only when I called back later and raised a fuss the sales guy was like "I didn't realize the part was so small, I'll go ahead and authorize this shipment to ship and we'll send you the emblem when it's in stock" :brickwall:

Year One has been very fast with my orders---Just placed a order for 4 pieces--when I was placing the order (online) it came up that 2 of them would be shipped 5 to 7 days  --I had the option of removing these items---I went ahead and ordered them and they arrived 5 days after the first two pieces. At least I knew what the status was before the order was complete :2thumbs:
68 charger RT 505"
70 cuda
99 Durango
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